Privacy Policy

This Privacy Policy explains how Boston Comfort Systems (“Boston Comfort Systems,” “we,” “us,” or “our“) collects, uses, shares, and protects information when you visit our website, request a quote or estimate, use our quote quiz, or otherwise communicate with us (collectively, the “Services“). We are a residential and commercial HVAC and refrigeration contractor based in West Roxbury, Massachusetts, serving Greater Boston.

Please read this Policy carefully. By using our website or submitting information through it, you acknowledge that you have read and understood this Policy. This Policy is governed by the laws of the Commonwealth of Massachusetts and applicable United States federal law.

1. Who We Are

The entity responsible for the information described in this Policy is:

• Business name: Boston Comfort Systems
• Legal name: Romanov Construction Inc. (d/b/a Boston Comfort Systems)
• Address: West Roxbury, MA 02132
• Phone: (617) 675-7571
• Email: support@bostoncomfortsystems.com

2. Information We Collect

We collect only the information we need to respond to you and to provide our services. We generally do not collect Social Security numbers, driver’s license numbers, financial account numbers, or payment card data through this website, and we do not process payments on the site.

2.1 Information You Provide Through Our Forms and Quote Quiz

When you submit our lead/quote form or complete our multi-step quote quiz, you may provide:

• Name
• Phone number
• Email address
• Service address (the property where work would be performed)
• Quiz answers about your project, equipment, or service needs
• Free-text messages or notes you choose to include

Please provide only the information requested. We ask that you not send us sensitive personal information (such as Social Security numbers, health information, or financial account details) through our website forms or free-text fields.

2.2 Communications

When you call, text, or email us, or otherwise communicate with us, we may keep a record of that communication and its contents, including any information you provide, so that we can respond and maintain a service history.

2.3 Information Collected Automatically

When you visit our website, we (and our service providers) may automatically collect certain technical information through cookies, pixels, log files, and similar technologies. This may include your IP address, device and browser type, operating system, referring and exit pages, pages viewed, and the dates and times of your visits. We may add web analytics tools (such as Google Analytics 4) and basic call-tracking in the future; if and when we do, those tools may collect usage and interaction data as described in Section 6 (Cookies and Analytics).

2.4 How the Information Is Stored and Transmitted

Information you submit through our forms and quiz is stored by us and/or our hosting and form-processing providers and is transmitted to us, typically by email and/or through a secure database or lead-management system.

3. Why We Collect Information and How We Use It

We use the information we collect for legitimate business purposes, including to:

• Respond to your inquiries, questions, and requests;
• Prepare and provide estimates, quotes, and proposals;
• Schedule, perform, and follow up on HVAC and refrigeration services;
• Contact you about your inquiry, appointment, or project, and follow up regarding services you requested;
• Maintain records of our communications and service history;
• Operate, maintain, secure, and improve our website and Services;
• Understand how visitors use our site so we can improve it;
• Comply with applicable laws and enforce our agreements; and
• Detect, prevent, and address fraud, security issues, and misuse.

4. Consent to Be Contacted

By submitting our form or quote quiz, or by otherwise providing your phone number, email address, or other contact information to us, you expressly consent to be contacted by Boston Comfort Systems, and by companies acting on our behalf, at the phone number(s) and email address(es) you provide, for purposes of responding to and following up on your inquiry or requested services. This may include contact by telephone call, text/SMS message, and email, and may include the use of automated or prerecorded technology where permitted by law.

Consent to receive calls or texts is not a condition of purchasing any goods or services. Message and data rates may apply to text messages, and message frequency may vary.

How to opt out:

• Text/SMS: Reply STOP to any text message to opt out of further texts, or reply HELP for help.
• Calls: Tell us during any call, or contact us using the information in Section 12, to request that we stop calling.
• Email: Use the unsubscribe link in a marketing email (where provided), or email us at support@bostoncomfortsystems.com with the word “Unsubscribe.”

Please note that even if you opt out of promotional or marketing contact, we may still contact you as needed regarding an active inquiry, quote, appointment, or service, and to send non-promotional messages such as service or transactional communications.

5. How We Share Information

We do not sell your personal information. We do not rent or trade your personal information to third parties for their own marketing purposes. We share information only in the following circumstances:

• Service providers and subcontractors. We share information with vendors, contractors, subcontractors, and service providers who perform services on our behalf, for example, website hosting, form and lead processing, email, scheduling, customer-relationship management, analytics, call tracking, and the technicians or trade partners who help fulfill your requested work. These parties are permitted to use the information only to perform services for us.
• Analytics providers. We may share usage information with analytics providers as described in Section 6.
• Legal and safety. We may disclose information if we believe in good faith that doing so is necessary to comply with applicable law, regulation, subpoena, court order, or other legal process; to respond to lawful requests from public authorities; to enforce our terms or agreements; or to protect the rights, property, or safety of Boston Comfort Systems, our customers, or others.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to this Policy.
• With your direction or consent. We may share information at your direction or with your consent.

6. Cookies and Analytics

Our website may use cookies and similar technologies (such as pixels, tags, and local storage) to operate the site, remember your preferences, understand how the site is used, and improve performance.

6.1 Types of Technologies

• Essential cookies that are necessary for the website to function.
• Analytics/performance cookies that help us understand how visitors interact with the site.

6.2 Analytics and Call Tracking

We may use third-party analytics services, which may include Google Analytics (including GA4), and basic call-tracking services to measure and analyze website traffic and interactions. These services may set their own cookies or identifiers and may collect information such as your IP address, device information, and pages visited. Information collected by these providers is subject to their own privacy policies. You can learn more about how Google collects and uses data, and about options such as the Google Analytics Opt-out Browser Add-on, at Google’s privacy and analytics help resources.

6.3 How to Control Cookies

Most web browsers let you refuse or delete cookies through their settings. You can also often use browser or device controls to limit tracking. If you block or delete certain cookies, some features of the site may not work properly. Because there is no consistent industry standard for “Do Not Track” signals, our site may not respond to them at this time. If we introduce a cookie banner or consent tool in the future, you will be able to manage certain preferences through it. See our Cookie & Tracking Notice for more detail.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to respond to your inquiry, provide and support requested services, maintain business and service records, and comply with our legal, tax, accounting, and recordkeeping obligations, and thereafter as needed to resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

8. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, disclosure, alteration, or destruction, consistent with applicable Massachusetts data-security standards, including the standards for protecting personal information of Massachusetts residents (201 CMR 17.00) where they apply.

Please understand that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot and do not guarantee the absolute security of information transmitted to or stored by us. You provide information to us at your own risk. In the event of a security breach affecting personal information, we will respond in accordance with applicable law, including the Massachusetts data breach notification statute, M.G.L. c. 93H, where it applies.

9. Your Choices and Requests

You may contact us at any time to:

• Ask what personal information we hold about you;
• Request that we correct inaccurate information;
• Request that we delete information we hold about you; or
• Opt out of marketing communications (see Section 4).

To make a request, email us at support@bostoncomfortsystems.com or call (617) 675-7571. We may need to verify your identity before acting on a request, and we may decline requests where an exception applies or where we are permitted or required by law to retain information.

Massachusetts does not currently have a general consumer data-privacy law that grants residents the broad access, deletion, and opt-out rights found under laws such as the California Consumer Privacy Act, and this Policy does not create rights beyond those provided by applicable law. Nonetheless, as a matter of good practice, we will make reasonable efforts to honor reasonable access, correction, and deletion requests as described above. If you are a resident of a state or jurisdiction whose laws grant you additional privacy rights, we will honor those rights to the extent they apply to us.

10. Children’s Privacy

Our website and Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 16, and we do not knowingly collect personal information from children under 13 in violation of the Children’s Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, please contact us using the information below, and we will take reasonable steps to delete it.

11. Third-Party Links and Services

Our website may contain links to third-party websites, products, or services that we do not own or control, and may embed third-party tools. This Policy does not apply to those third parties. We are not responsible for the privacy practices or content of any third-party site or service. We encourage you to review the privacy policies of any third party before providing your information to them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Changes are effective when posted on this page unless otherwise stated. Your continued use of the Services after we post changes constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically.

13. How to Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Boston Comfort Systems
• Romanov Construction Inc. (d/b/a Boston Comfort Systems)
• Address: West Roxbury, MA 02132
• Phone: (617) 675-7571
• Email: support@bostoncomfortsystems.com

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Boston Comfort Systems
West Roxbury, MA 02132
(617) 675-7571 · support@bostoncomfortsystems.com